Shipping & Returns
Q: How long does it take for orders to be processed and shipped?
A: This is a print on demand product. This means that it will be printed in your chosen size and color after you have placed your order. It takes 2-5 days to process and send the order.
97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
Q: Which country do you ship from?
A: As this is a print on demand product, we have several locations to process and dispatch orders. Orders from Europe are generally shipped from Europe and orders from the United States are shipped from the USA.
Here are our locations for processing & shipping:
Riga, Latvia
Barcelona, Spain
Birmingham, UK
Toronto, Canada
Charlotte, NC
Dallas, TX
Tijuana, Mexico
With partner facilities in:
Amakusa, Japan
Rio De Janeiro, Brazil
Brisbane and Melbourne, Australia
The location of shipping depends on your location and whether the product is in stock at the nearest processing center. If it is not in stock, it will be shipped from another location.
Q: How long does shipping take?
A: Our shipping times vary depending on your location. 3-5 business days within the United States, 3-6 business day within Europe (except some countries like Norway, Sweden..) while other countries may take up to longer arrive. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances.
Q: How much does shipping cost?
A: Shipping is free no matter where you live.
Q: Can I track my order?
A: Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive an email with a tracking number. Simply click on the tracking link provided to stay updated on the status of your shipment.
Q: What is your return policy?
A: This product is made to order especially for you in the color and size you have chosen. For this reason we can only accept returns if the product is damaged. Please check the size guide to make sure you have selected the correct size, we cannot accept returns for incorrect sizing.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team with your order number and the reason for return within 7 days of receipt. They will give you further instructions and guide you through the return process if you are eligible.
Q: Do I have to pay for return shipping?
A: If the return is due to a mistake on our part or a defective item, we will cover the return shipping costs.
Q: Can I exchange an item?
A: Unfortunately, this is not possible.
Q: What if my order arrives damaged or defective?
A: In the rare event that your order arrives damaged or defective, please contact our customer support team within 7 days of receipt. We will work with you to resolve the issue and ensure that you receive a replacement or refund.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Please note that additional customs fees, taxes, or duties may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in the product cost.
Q: Can I cancel my order?
A: We strive to process and ship orders as quickly as possible. If you need to cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request, but we cannot guarantee cancellation if the order has already been fulfilled.
Q: What if I have more questions?
A: If you have any additional questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any information you may need.